Refund policy

Returns

We gladly accept returns of any unopened and undamaged product and will refund the full amount.

Because we sell food, opened pouches are treated differently. Refunds on opened pouches are limited to one per customer per product. If you return more than one opened bag of the same product, we will refund only one of them. Any additional bags of that same product must be unopened and undamaged to be refunded.

Please start your return within 30 days of delivery.

How to return an item

Email us at nuttyquestions@cynfulsnax.com and we will respond within 24–48 hours.

Write your full name and order number on the package, and send it to:

Cynful Snax
411 Cleveland Street, #185
Clearwater, FL 33755
United States

Without a name and order number on the package we may not be able to match your return to your order, which will delay your refund.

Return shipping

The customer is responsible for paying return shipping. We recommend a tracked service — we can only refund returns that reach us.

Original shipping charges are not refunded, unless the return is the result of our error, such as a wrong or damaged item.

Refunds

Once we receive and process your return, it takes about 5–10 business days for the refund to appear in your account. Refunds are issued to the original payment method.

If more than 10 business days have passed since we confirmed your refund and you still have not seen it, please contact your bank or card issuer first — processing times on their side vary. If it still has not arrived, email us and we will chase it.

Exchanges

We only replace products that are defective or damaged.

If you need to exchange a damaged product for the same item, email nuttyquestions@cynfulsnax.com with a photo of the product showing the damage as it arrived, and we will issue a Return Merchandise Authorization.

Please wait for your Return Authorization before sending anything back. Returns that arrive without one are difficult to process.

Once you have it, send your item to the returns address above.

Wrong, missing or damaged orders

If something arrives wrong, missing or damaged, email us within 7 days of delivery with your order number and a photo. We will put it right at no cost to you — you will not be asked to pay return shipping when the mistake is ours.

Questions

Email nuttyquestions@cynfulsnax.com and we will get back to you within 24–48 hours.